Prepared by PiqlPlay · Club Health Report Sample · illustrative data
Club Health Report

Cedar Grove Pickleball Club

Built from 12 months of your club's own CourtReserve data · July 2026

12courts
2,400members on file
1,880unique players
44,800player sessions
41,200check-ins

Your booking system handles operations. You know your business is much more than that. It has a heartbeat. Understanding the nuances of that heartbeat is what allows you to make programming decisions that grow revenue.

This free report focuses on 5 key metrics.

01The Leak44%of this year's first-time players never came back
02The Drift Watch37established regulars are fading right now — most renewals at risk this season
03Concentration Opportunity57%of all play comes from just 94 players — and your next core tier is right behind them
04The Empty-Court Map$180k/yrof court time sits unsold, almost all of it on weekdays before 5 PM
05The Rating Gap11%of active players have a documented level rating — too few to run level-based programming
1New players

The Leak: first-timers who never return

640 people played at Cedar Grove for the first time this year. Nearly half were never seen again — and nothing in your system alerted you.

Where this year's 640 first-timers went

281came once and never returned
One visit only
281 · 44%
2–4 visits, then gone
118 · 18%
Became repeat players
241 · 38%
💡 How to Improve on this

Most one-and-dones aren't lost on the day they visit — they're lost in the silent week after, when nothing follows them home. Clubs that support community building, promote seasoned members welcoming newer members, follow up with new players after their first session, and even have features that help members encourage each other to attend — those clubs turn far more first-timers into regulars.

Learn more →
What if you could convert more of those reds and yellows into greens?Request a free data review →
2Renewal risk

The Drift Watch: regulars going quiet

These are members who played twice a week or more for at least six months — then dropped by half or more in the last eight weeks. Get in front of negative trends faster and save more renewals.

37 fading regulars · top of the list (sample names)

MemberTenureWas playingLast 8 weeks12-week trend
D. Whitfield3.1 yrs3.2 / wk0.4 / wk
R. Okafor2.4 yrs2.8 / wk0.6 / wk
M. Castellanos4.7 yrs2.5 / wk0.9 / wk
J. Pruett1.9 yrs2.2 / wk0.5 / wk
S. Bergstrom2.8 yrs2.1 / wk0.8 / wk
+ 32 more in the full report, ranked by tenure and drop-off severity
💡 How to Improve on this

A fading regular almost never announces it — but they almost always respond to being noticed. A warm "we've missed you" from their own playing community, sent while the drift is weeks old instead of months, outperforms any win-back discount. What makes it work is seeing the drift early and making the noticing effortless.

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Want your club's drift list — with names?Request a free data review →
3Core players

Concentration Opportunity: 94 players keep the place humming

Play volume isn't spread across your membership — it's carried by a devoted core. That's true at every club, and it isn't a problem to fix. It's a group to grow. The opportunity: make the core bigger, starting with the players sitting just below it.

Share of all 41,200 check-ins

57%
Your core: 94 players (5% of actives) account for 57% of all play. Each one is worth a multiple of an average membership — in play, in dues, and in the sessions they anchor for everyone else.
The next tier: 260 players sit just below the core — playing about once a week instead of two-plus. This is your growth list: moving even 50 of them up one notch adds more play volume than hundreds of new sign-ups.
The remaining 1,526 active players share the rest — including hundreds who play just often enough to renew… or not.
8 of your core 94 are also on the Drift Watch. Those eight names are the most valuable page of this report.
💡 How to Improve on this

The next tier is one good habit away from the core — and what builds the habit is belonging, not promotions. When a once-a-week player has a regular group that expects them, games that match their level, and standing their community can see, twice a week stops being a decision and becomes a routine. Growing the core is a social project; the clubs that treat it that way get a bigger core every season.

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Want to know who your core is — and who's one notch below it?Request a free data review →
4Utilization

The Empty-Court Map: where court time dies

Pickleball needs four players for a private court and a whole lot more for an open play. That's why evenings and weekends are your busiest. Do you know which of your members are available in the off-hours? Are you maximizing their play then?

Average court utilization by day & time (12-month average)

90–100% full 60–89% 30–59% under 30% — the white space
The white space ≈ 4,300 unsold court-hours a year. At Cedar Grove's posted rates that's roughly $180,000 of capacity going unused — concentrated in blocks your retirees, shift workers and work-from-home members could fill if finding a matched game were effortless.

Who already plays the quiet hours · hours on court, last 12 months (sample names)

off-peak hours (weekdays before 5 PM) peak hours
💡 How to Improve on this

Daytime white space is rarely a demand problem — the players who could fill it (retirees, remote workers, shift workers) simply can't find each other. When level-matched games can assemble themselves into off-peak blocks, empty hours turn into booked courts without discounting a single prime-time dollar.

Learn more →
Want to see your court utilization heat map and your list of off-peak players?Request a free data review →
5Programming readiness

The Rating Gap: programming you can't run yet

Level-based play is the most requested thing at almost every club — and the hardest to deliver honestly. Today, only a sliver of your actives have a level anyone can trust.

Active players with a documented level rating

210 players (11%) documented1,670 unrated
  • Level-gated open playsThe #1 ask from stronger players — impossible to police without trusted levels.
  • Ladders & tiered leaguesBrackets built on self-ratings collapse in week two. Verified levels make them stick.
  • Balanced round-robinsThe difference between "great session" and "never again" for a first-timer.
💡 How to Improve on this

Rating coverage grows when a verified level unlocks something players actually want — gated sessions, ladders, better-matched games. Make getting assessed a door players ask to walk through rather than a chore your coaches chase, and coverage becomes a flywheel: every new rating makes the rated programming better, which makes the next rating more wanted.

Learn more →
Want your rating coverage — and what it would unlock?Request a free data review →
The size of the prize

What fixing even a slice of this is worth

Modest assumptions only — no heroics. This is what small recoveries on each finding would mean for Cedar Grove in a year.

Plug the leak

Convert 15% of this year's one-and-dones into members → ≈ 42 memberships that today simply evaporate.

Catch the drift

Keep 1 in 3 of the 37 fading regulars → ≈ 12 renewals saved, plus every session they anchor for others.

Fill the white space

Sell just 6% of the unused daytime court-hours through matched games → ≈ $11k of found court revenue.

Cedar Grove could conservatively add $45–60k in year one — before counting a single brand-new member, and before the compounding effect of a club people feel they belong to.

Illustrative math for a sample club. Your report runs the same models on your actual membership, your actual rates, and your actual calendar.

This is a sample. Your numbers are already sitting in CourtReserve.

The real report is free, takes about 15 minutes of your admin's time (a read-only CourtReserve key), and comes with a walkthrough of what we find.

Request a free data review

Want these numbers moving?

Every suggestion in this report is something a club can run automatically — down to what it looks like on your members' phones. See how the pieces fit.

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