We're here to help.

Give it a minute — codes usually land within a few seconds but can lag on a slow connection. Check that you entered the right phone number, and check your carrier isn't blocking short codes if you've had that issue before. Still nothing after a couple of tries? Email us and we'll check what went out on our end.

PiqlPlay only shows clubs that run it, and it matches you up using the phone number and details your club has on file. If your club is missing or you're linked to the wrong one, tell your front desk or email us your name and the club you play at — we'll get it straightened out.

Check-in unlocks once you're inside your club's session window and, for some clubs, inside the building itself — arriving early or checking in from the parking lot can be a step too soon. If you're on-site during an active session and it's still stuck, email us with the club and session name and we'll take a look.

Your rating comes from your club and its coaches, not from a setting you can toggle — so a rating change goes through your club. Your name is the one your club has on file too. For either one, start with your front desk; if that stalls, email us and we'll help route it.

In-app alerts always show in your notification feed. Push and text are separate — each notification type has its own on/off switch under Settings → Notifications in the app, so a missing push or text is usually a toggle worth checking there first. Still off after that? Email us.